General Terms and Conditions

1.    Tour Registration Terms and Conditions
•    Passport must be valid for at least 6 months from the return date, undamaged, and clearly readable.
•    50% deposit per guest is required. The deposit is non-refundable if the tour is canceled. Remaining payment must be made at least 10 days before departure.
•    Hanoitourist is not responsible for denied entry/exit due to personal reasons.
•    Invoice requests must be made at registration. No invoices issued after departure.
•    Foreign guests must bring a valid visa.
•    Children under 18 must be accompanied by a parent or authorized guardian with notarized documentation.
•    Guests over 70 must provide a health certificate from a doctor.
•    Guests aged 80+ may not travel alone.
•    Pregnant travelers must declare their condition and provide a health certificate.
•    No service for pregnant guests beyond 24 weeks (caculated from the tour date).
•    Flight times are subject to airline changes.
•    Cancellations must be handled in person at the office with original receipts.
•    Dual citizenship or Travel Document holders must notify staff in advance.
•    Customers with only a Green Card/residence card and no valid Vietnamese passport cannot travel to third countries.
2.    Tour Cancellation & Refund Policy
•    Customers cancel after deposit: 100% forfeiture.
•    Cancel 30 days before departure: charge 50% + visa fees.
•    Cancel 25 days: charge 75% tour price + visa fees.
•    Cancel 20 days: charge 100% tour price + visa fees.
•    After visa issued: charge 100% tour price.
•    Visa denial: refund VND 1,100,000 for visa processing and translation (in a day before tour start.).
•    Cancellations due to delayed visa approval will incur flight cancellation fees.
•    Group bookings with visa approval must fully participate or will not be refunded.
Changing/canceling tour: 
-    After payment has been charged, if you wish to change or cancel your tour, please bring your travel ticket to the tour registration office to complete the procedures and pay the cancellation fee in accordance with Hanoitourist’s policy.
-    No receive any changing/canceling via phone to insure private policy.
-    Accept at least 15 adults to start the tours on time. 
-    If any groups do not have enough members or some of member has visa issue (visa denial), Hanoitourist has reponsibility to annouce the changing price of the tour. Customers may reschedule a new booking into another days.
3.    Registration Notes
•    Submit visa application per consulate rules.
•    Ensure passport validity (6 months minimum). Passport require: clear portrairt, identity information. On the departure date, denied entry or exit either domestically or internationally due to personal reasons, company will not be held responsible and not refund any related expenses.
•    Hanoitourist is not liable for denied entry due to invalid documents.
•    Invoices must be requested during registration/payment.
•    Foreign nationals must disclose visa status.
•    Read all program details carefully before registering. Can not register directly, please make sure to understand the tour program through the person who registered for you.
•    Guests over 70 must travel with a healthy companion under 60 and have form of health resutls. Guests over 75 must purchase premium insurance (fees depend on each tour).
•    No service (oversea traveling) for customers over 80 or pregnant beyond 5 months due to safety reasons.
•    Flight schedules may change without notice due to airline factors.
•    Hanoitourist is not liable for canceled attractions due to natural disasters, terrorism, technical issues, etc. Refunds (if any) depend on services not yet rendered.